{"id":6735,"date":"2026-05-26T21:43:38","date_gmt":"2026-05-26T21:43:38","guid":{"rendered":"https:\/\/shoals.com\/en\/?page_id=6735"},"modified":"2026-08-19T22:38:47","modified_gmt":"2026-08-19T22:38:47","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/shoals.com\/en\/customer-care\/","title":{"rendered":"Customer Care"},"content":{"rendered":"\n
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Customer Care<\/h1>\n\n\n\n

At Shoals, we\u2019re committed to delivering an exceptional customer experience by partnering with you from the earliest stages of your project through value\u2011added engineering, during interconnection, and beyond. <\/p>\n

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Our team is here to address your concerns<\/h2>\n<\/div>\n\n\n\n
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Warranty Inquiries<\/h3>\n\n\n\n


Need technical support or have product concerns or warranty questions? Please complete a customer care request. \u00a0<\/p>\n\n\n\n

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Contact Customer Care<\/span><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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New Projects & Sales Requests<\/h3>\n\n\n\n

Looking for pricing, lead time estimates, or updates on existing orders? Get in touch with our sales team.<\/p>\n\n\n\n

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Get in touch with sales<\/span><\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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General Contact<\/h3>\n\n\n\n


Have other questions that we didn\u2019t cover? Complete our general contact form and we\u2019ll do our best to connect you with the right person.<\/p>\n\n\n\n

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contact our team<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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\"Shoals<\/figure>\n<\/div>\n\n\n\n
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Backed by Shoals’ Limited Warranty<\/h2>\n\n\n\n

Every Shoals product is built with performance and durability in mind. Our limited warranty reinforces that commitment by providing coverage for qualifying defects and offering a clear path for warranty support when needed. It’s one more way we help protect your long-term investment. For complete coverage details, please refer to the full warranty document.<\/p>\n\n\n\n

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limited warranty document<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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“Our customers build and operate energy projects where small issues can have major financial consequences. That is why we put responsiveness, accountability, and long-term partnership at the center of our customer care approach.”<\/p>\n\n\n\n\n

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Wayne Bunting<\/p>\n\n\n\n

VP, Executive Programs<\/p>\n\n\n\n

Shoals Technologies Group<\/p>\n<\/div>\n<\/div>\n<\/cite>\n<\/blockquote>\n<\/div>\n\n\n\n

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Customer Care At Shoals, we\u2019re committed to delivering an exceptional customer experience by partnering with you from the earliest stages of your project through value\u2011added engineering, during interconnection, and beyond. Our team is here to address your concerns Backed by Shoals’ Limited Warranty Every Shoals product is built with performance and durability in mind. Our […]<\/p>\n","protected":false},"author":9,"featured_media":6738,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"2592,2597,2579","_relevanssi_noindex_reason":"","inline_featured_image":false,"basejump_background":{"background":{"gradient":"button-gradient"},"image":null,"darkOverlay":false},"editor_notices":[],"footnotes":""},"class_list":["post-6735","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nShoals Customer Care<\/title>\n<meta name=\"description\" content=\"Explore Shoals Customer Care for exceptional support 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